The New York Child Support Debit Card

If custodial parents do not enroll in Direct Deposit, they will receive their support payments through the New York Child Support debit card. The debit card can be used anywhere Mastercard® debit cards are accepted.

EPPICard™ debit cards will stop receiving payments on June 14 Read more

Child support debit cards from EPPICard™ will stop receiving payments on June 14, 2017. EPPICard™ holders with a current child support order or arrears owed to them will receive a new Bank of America Mastercard® debit card in the mail between May 25, 2017 and June 14, 2017. The new Bank of America debit cards will start receiving payments on June 15, 2017.

Keep your EPPICard™ and continue to use it until the balance is $0. Fees for the EPPICard™ may be subject to change after June 15, 2017. View other information about the EPPICard™.

Bank of America Mastercard® debit card: Beginning June 15, 2017

New BoA debit card

Visit Bank of America's site for information about your new debit card. You will be able to

Questions about the Bank of America Mastercard® debit card

Why should I receive my child support payments by debit card?
Receiving your child support payments through the Bank of America Mastercard® debit card offers you important benefits:
  • No check-cashing fees
  • Increased security
  • Faster access to your payments
  • Flexibility—use the card in stores, online or by phone
  • Pay bills in person or online
  • Account information and customer service 24 hours a day, 7 days a week

With the new Bank of America debit card, you also can transfer funds from the card to your bank account. Sign in at Bank of America's New York Child Support Debit Card site, go to the Account Summary page, and select the "Transfer Funds" option.

What if I haven't received my card?
Call the Child Support Helpline at 1-888-208-4485 (TTY: 1-866-875-9975).

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What free services are included with the card?
There is no fee for any of these services:
  • Purchase at merchants (signed, using PIN, online, phone, or mail purchases)
  • ATM balance inquiries (all ATMs) ⦿
  • Declined transactions (ATMs only) ⦿
  • Teller cash access at financial institutions that accept Mastercard® debit cards
    (limited to available balance only)
  • Online, automated, live or international customer service inquiry ⦿
  • Account Alert Service ⦿
  • Online funds transfer ⦿
    Sign in at Bank of America's New York Child Support Debit Card site, go to the Account Summary page, and select the "Transfer Funds" option
  • Mailed account statement ⦿
  • International transaction fee ⦿
  • Account closure check issuance ⦿
⦿ New service with the Bank of America debit card

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How can I avoid paying fees to use the card?
Use your debit card where Mastercard® debit cards are accepted—in stores, online or by phone. There is no fee for a purchase with the card. (Keep in mind the free services included with the card.)

Avoid using the card to withdraw cash at an ATM. If you withdraw cash more than 2 times per calendar month at an in-network ATM (the Bank of America or Allpoint name and logo should be displayed on the machine) or at any out-of-network ATM, you will be charged a fee of 50 cents ($0.50) per transaction. Out-of-network ATMs may impose an additional "convenience fee" or "surcharge fee" for certain ATM transactions (a sign should be posted at the ATM to indicate additional fees).

To get cash back with a purchase at grocery stores, convenience stores or anywhere the Mastercard brand logo is displayed, choose "debit" when making your purchase and enter your PIN. Select the amount of cash back you would like and this amount will be added to your purchase.

There is no fee for a cash withdrawal at any financial institution that displays the Mastercard brand logo.

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What are the fees for using the card?
There are fees for using the card at any out-of-network ATM, for more than 2 in-network ATM withdrawals per calendar month, for international cash withdrawal, and for replacing the card, as shown in the following table.

ATM Transaction Fees
Bank of America
or Allpoint ATM withdrawal
(in the U.S)
Two free per month
$0.50 thereafter
Out-of-network ATM withdrawal
(in the U.S.)
$0.50 per transaction
ATM Withdrawal International
(all ATMs outside the U.S.)
$0.50 per transaction
Other Service Fees
Card Replacement
(in the U.S.)
No Fee for the first replacement each year
$5.00 thereafter
Card Replacement Express Delivery
(additional charge)
$12.50 per request

Certain transactions may cause a hold to be placed on your card. Check your Bank of America cardholder letter for details.

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What if I have questions or problems with my debit card?
If you have questions or problems with your New York Child Support Bank of America Debit Card, contact the New York Child Support Debit Card Customer Service Center at 844-323-7637 (TTY line for the hearing impaired 866-656-5913 or collect 423-262-1650 outside of the United States).
What if I can't activate my debit card?
If you are unable to activate your debit card, contact the New York Child Support Debit Card Customer Service Center at 844-323-7637 (TTY line for the hearing impaired 866-656-5913 or collect 423-262-1650 outside of the United States).
Can I get a statement of charges on my debit card?
Yes, you can get a statement from Bank of America or by contacting the New York Child Support Debit Card Customer Service Center at 844-323-7637 (TTY line for the hearing impaired 866-656-5913 or collect 423-262-1650 outside of the United States).

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How do I report a lost or stolen debit card?
Contact the New York Child Support Debit Card Customer Service Center at 844-323-7637 (TTY line for the hearing impaired 866-656-5913 or collect 423-262-1650 outside of the United States).
Do I have to accept or use the debit card to receive my payments?
We believe the New York Child Support Bank of America Debit Mastercard® offers you important benefits, but if you prefer, you may complete, sign and return a Direct Deposit request form (PDF) to enroll in Direct Deposit at any time.

If maintaining an account for Direct Deposit or using the New York Bank of America debit card presents a hardship to you, you can write a letter to request that your payments be sent by paper check. Send your letter to the following address:
NYS Child Support Processing Center
PO Box 15367
Albany, NY 12212-5367

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Bank of America Cardholder information

Cardholder letter
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Brochure
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Deposit Agreement
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Privacy policy
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EPPICard™ Debit Mastercard®

EPPICard™ debit cards will stop receiving payments on June 14, 2017. EPPICard™ holders with a current child support order or arrears owed to them will receive a new Mastercard® debit card from Bank of America, N.A. in the mail between May 25, 2017 and June 14, 2017.

Keep your EPPICard™ and continue to use it until the balance is $0. Fees for the EPPICard™ may be subject to change after June 15, 2017.

The following information applies to the EPPICard™ Debit Mastercard®. These cards will stop receiving payments on June 14, 2017.

How can I check the balance on my EPPICard™?
Call the card issuer toll free at 1-866-461-4093 (collect 801-352-3298 outside the United States).
Can I transfer the EPPICard™ balance to the new card?
No. The balance on your EPPICard™ cannot be transferred to the new card. You can continue to use the EPPICard™ until the balance is $0.00, or you can withdraw the EPPICard™ balance through a bank teller at any financial institution that accepts Mastercard®.
What are the fees for using the EPPICard™?
Fees for the EPPICard™ may be subject to change after June 15, 2017.
What if I have questions or problems with my EPPICard™?
If you have questions or problems with your New York EPPICard™ Debit Mastercard®, call the card issuer toll free at 1-866-461-4093 (collect 801-352-3298 outside the United States).
Can I get a statement of charges on my EPPICard™?
Yes, you can get a statement at www.Eppicard.com or by calling the card issuer toll free at 1-866-461-4093 (collect 801-352-3298 outside the United States).
How do I report a lost or stolen EPPICard™?
Report a lost or stolen card by calling the card issuer toll free at 1-866-461-4093 (collect 801-352-3298 outside the United States).