Division of Child Support Enforcement
Employers play a key role in getting children the financial and medical support they deserve. Thank you to all the employers who help noncustodial parents fulfill their obligations to provide child support and health insurance for their children.
Visit the following pages for information about employers' responsibilities:
- Report New Hires (External site)
- Provide Information through a Wage and Health Benefits Report (WHBR)
- Withhold Income
- Remit payments
- Report terminations
Report New Hires
Employers are required to report new hires or rehires within 20 days of the date of hire or rehire. For more information, visit the NYS Department of Taxation and Finance New Hire Reporting page.
Provide information (Wage and Health Benefits Report)
We may ask employers to provide information about an employee, including the employee's contact information, earnings and benefits. We request this information through a Wage and Health Benefits Report (PDF).
Child support payments
Employers are required to withhold income for child support as ordered by New York State's Income Withholding for Support (PDF). The Income Withholding for Support page provides information about how to process an income withholding order (IWO).
Dependent health insurance
Employers may also be required to withhold health insurance premiums to provide coverage for dependent children. When an employee is ordered to provide the coverage, both the employer and the employee will receive a National Medical Support Notice or NMSN (PDF). The NMSN asks whether coverage is available and requires the enrollment of dependents if coverage is available. The Dependent Health Insurance page provides information about how to comply with the NMSN.
Lump sum payments
Employers are required to report and withhold support arrears from lump sum payments (e.g., bonus, commissions, severance pay, dividends). If an employee is due to receive a lump sum payment, please email firstname.lastname@example.org or call the Child Support Helpline at 1-888-208-4485 (TTY: 1-866-875-9975). Please include the following information in your email or have it ready when you call:
- Your contact information: Name, company name, address, phone, fax, email, and FEIN
- Obligor's name and Social Security number
- Account number (New York Case Identifier, e.g., ZY12345X1, at the top of the first page of the IWO)
- County name (local district) for the account
- Net amount of lump sum payment
- Expected payout date
Employers are required to remit payments withheld for child support to the NYS Child Support Processing Center within seven business days of the date of withholding (the pay date). Payments may be sent by check or submitted electronically via EFT/EDI. The mailing address for payments is
NYS Child Support Processing Center
PO Box 15363
Albany NY 12212-5363
Payment by check
If you pay by check, you must include information to identify the payment. Any of the following PDF documents may be printed and completed to submit with your payments:
For information about electronic payments, please call the Child Support Helpline toll-free at 1-888-208-4485 (TTY: 1-866-875-9975), Monday–Friday, 8:00 AM–7:00 PM to arrange for your first EFT/EDI submission.
Health insurance premiums must be paid to the insurance provider.
Employers are required to report "immediately" when an employee with an order for child support leaves their employ for any reason. For information about reporting employee terminations, visit the Report terminations page.