New York Child Support Online
The Child Support Helpline (1-888-208-4485; TTY: 1-866-875-9975) will be closed on Monday, January 20, 2020, and will resume normal hours on Tuesday, January 21.
The Voice Response System (1-800-846-0773) will continue to be available 24 hours a day, every day.
The Child Support Program provides custodial parents with assistance in obtaining financial support and medical insurance coverage for their children by locating parents, establishing paternity, establishing support orders, and collecting and distributing child support payments.
Access your account through NY.gov ID
If you do not have a NY.gov ID, you can create a NY.gov ID now.
You can also use a NY.gov ID from another State agency (e.g., MyBenefits, Tax and Finance, Motor Vehicles, etc.) to access your child support account information. Go to the NY.gov ID Log in page, enter the NY.gov ID you want to use, and follow the prompts.
Do you want to change the e-mail address or security questions and answers for your NY.gov ID? Log in to Account Update with your NY.gov ID username and password. Click Modify Account, make your changes, and click Confirm to save your changes.
For more information, visit the child support NY.gov ID questions and answers page.
Apply for Child Support Services
Note: Keep pages 1-4 for your reference. These pages contain important information you need to know about child support services. Complete and submit Parts A, B, and C to your local child support office.
More than two children with the Other Party?
If you are requesting support for more than two (2) children with the Other Party named in this application, complete and submit Additional Child Information (1 page) for each additional child:
For more information, visit the How to Apply page.
Have you paid your full annual child support obligation? Does your annual income meet certain guidelines? You may qualify for the Noncustodial Earned Income Credit (EIC). You can even make extra payments to help you qualify for this credit. The maximum amount of the credit is approximately $1350.
Annual Service Fee
On October 1, 2019, the fee increased to $35 and will be applied after more than $550 of support is collected and paid to the family.
Custodial parents may be charged a service fee once a year. The fee applies only when all these conditions are met:
- The custodial parent has never received assistance through the Temporary Assistance for Needy Families program (TANF).
- Child support is being paid to the family.
- More than $550 of support is collected and paid to the family during the federal fiscal year (October 1–September 30).
For more information, visit the service fee questions and answers page.
Child Support Videos
Our child support videos open automatically in Windows Media player; click the video title to start. If you need to install the Windows Media player, you can download it from the Microsoft Downloads site.
- What You Need to Know about
Child Support Hearings and Services, WMV, 20 minutes
Explains what you should bring with you to a child support hearing, what to expect during the hearing, and what to do after you receive a child support order
Court video transcript
- Hospital Based Acknowledgment
of Paternity, WMV, 16 minutes
Explains when paternity needs to be acknowledged, what signing a voluntary Acknowledgment of Paternity form means to the mother, the father, and the child, and who should (or should not) sign this form
Paternity video transcript
Income Levels and Child Support
The following income levels may affect the amount of a child support obligation.
- Combined Parental Income Amount: $148,000
- Self-Support Reserve: $16,389
- Poverty Income Guidelines Amount (single person): $12,140
For more information, see the Child Support Standards page.