Custodial Parent Services

How do I…?

Apply for Child Support Services

Use this Application for Child Support Services (PDF) (13 pages). Adobe Reader is needed to view the form.

العربيةবাঙালি中文Ayisyen한국어РУССКИЙESPAÑOL

Note: Keep pages 1-4 for your reference. These pages contain important information you need to know about child support services. Complete and submit Parts A, B, and C to your local child support office.

More than two children with the Other Party?

If you are requesting support for more than two (2) children with the Other Party named in this application, complete and submit Additional Child Information (1 page) for each additional child:

B العربيةবাঙালি B中文 BAyisyen B한국어 BРУССКИЙ BESPAÑOL B

For more information, visit How to Apply.

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Request a Personal Identification Number (PIN)

You can request a PIN by phone at 1-888-208-4485 (TTY: 1-866-875-9975). If you prefer, you can mail a written request to the following address:

Attn: PIN
NYS Child Support Processing Center
PO Box 15365
Albany, NY 12212-5365

To receive your PIN, you will need to provide your

A written request must also include your signature.

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General information about child support services

The following pages are especially for custodial parents:

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Child support videos

Our child support videos open automatically in Windows Media player; click the video title to start. If you need to install the Windows Media player, you can download it from the Microsoft Downloads site.

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Benefits for working parents

Working parents may qualify for a wide range of work supports, including home energy assistance, free or low-cost health insurance, child care, and food and nutritional benefits. Check your eligibility online or call WorkPays NY at 1-800-342-3009.

Annual service fee

On October 1, 2019, the fee increased to $35 and will be applied after more than $550 of support is collected and paid to the family.

Custodial parents may be charged a service fee once a year. The fee applies only when all these conditions are met:

  1. The custodial parent has never received assistance through the Temporary Assistance for Needy Families program (TANF).
  2. Child support is being paid to the family.
  3. More than $550 of support is collected and paid to the family during the federal fiscal year (October 1–September 30).

For more information, visit the service fee questions and answers page.