Custodial Parent Services

How do I…?

Apply for Child Support Services

Use this application (PDF, 16 pages) to request child support services. (Adobe Reader is required to view the application.)


Note: Complete and submit only the last 8 pages to your local child support office. The "Information About Child Support Services" section is for your reference and contains important information you need to know and understand about child support enforcement services.

Additional sections of the application may be filled out as needed or printed for your records.

For more information, visit How to Apply.

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Request a Personal Identification Number (PIN)

You can request a PIN by phone at 1-888-208-4485 (TTY: 1-866-875-9975). If you prefer, you can mail a written request to the following address:

Attn: PIN
NYS Child Support Processing Center
PO Box 15365
Albany, NY 12212-5365

To receive your PIN, you will need to provide your

A written request must also include your signature.

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General information about child support and support enforcement

The following pages are especially for custodial parents:

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Child support videos

Our child support videos open automatically in Windows Media player; click the video title to start. If you need to install the Windows Media player, you can download it from the Microsoft Downloads site.

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Benefits for working parents

Working parents may qualify for a wide range of work supports, including home energy assistance, free or low-cost health insurance, child care, and food and nutritional benefits. Check your eligibility online or call WorkPays NY at 1-800-342-3009.

Annual service fee

On October 1, 2019, the fee will increase from $25 to $35 and will be applied after more than $550 of support (increased from $500) is collected and paid to the family.

Custodial parents may be charged a $25.00 service fee once a year. The fee applies only to parents who have never received assistance through the Temporary Assistance for Needy Families (TANF, formerly Aid to Families with Dependent Children (AFDC)) program, where child support is being paid to the family and more than $500 of support is collected and paid to the family during the federal fiscal year (October 1–September 30). For more information, visit the service fee questions and answers page.