Custodial Parent Services
The New York Child Support Program is committed to delivering services to the greatest extent possible through this public health crisis. Many local offices have limited staff or staggered schedules. We strongly encourage you to limit person-to-person contact by using the options listed below:
Apply for services:
See our fillable pdf form here
Seek consideration of relief from enforcement:
- Affidavit of Net Worth
- Driver License Suspension Request or Challenge
- Mistake of Fact and/or Exempt Money Claim
- Request for Review of Additional Amount
- Department of Taxation and Finance Challenge
- License Suspension Claim
Many of these forms are fillable. To complete them on a mobile device, you may need an additional app, and free versions are available. Search “app to fill out pdf” to find an appropriate version for your device.
Please email or mail to your local child support office
Update case information (change of address, change of employer, loss or reduction of employment)
Access your account or check status of a payment or disbursement by clicking here
If you do not have a NY.gov ID, you can create a NY.gov ID now.
Apply for direct deposit:
Click here for more information about direct deposit and the form.
Report or resolve enforcement Issues
Call the New York State Child Support Helpline at 1-888-208-4485. (Please note you may experience longer than normal wait times to speak with a representative and may be asked to call back.)
For court information visit the New York State Unified Court System website at www.nycourts.gov or call the court's Coronavirus Hotline at 1-833-503-0447.
Please bookmark this page to check for additional updates.
How do I…?
- Apply for child support services (PDF)
- Request a PIN for an online account
- Set up an online account
- Log in to my online account
- Sign up for Direct Deposit (PDF)
- Get general information about child support services
Apply for Child Support Services
Note: Keep pages 1-4 for your reference. These pages contain important information you need to know about child support services. Complete and submit Parts A, B, and C to your local child support office.
More than two children with the Other Party?
If you are requesting support for more than two (2) children with the Other Party named in this application, complete and submit Additional Child Information (1 page) for each additional child:
For more information, visit How to Apply.
Request a Personal Identification Number (PIN)
You can request a PIN by phone at 1-888-208-4485 (TTY: 1-866-875-9975). If you prefer, you can mail a written request to the following address:
NYS Child Support Processing Center
PO Box 15365
Albany, NY 12212-5365
To receive your PIN, you will need to provide your
- Full name
- Social Security number (SSN)
- Child support account number(s)
- Return address
A written request must also include your signature.
General information about child support services
The following pages are especially for custodial parents:
Child support videos
Our child support videos open automatically in Windows Media player; click the video title to start. If you need to install the Windows Media player, you can download it from the Microsoft Downloads site.
- What You Need to Know about Child Support Hearings and Services, WMV, 20 minutes
Explains what you should bring with you to a child support hearing, what to expect during the hearing, and what to do after you receive a child support order
Court video transcript
Hospital Based Acknowledgment of Paternity, WMV, 16 minutes
Explains when paternity needs to be acknowledged, what signing a voluntary Acknowledgment of Paternity form means to the mother, the father, and the child, and who should (or should not) sign this form
Paternity video transcript
Benefits for working parents
Working parents may qualify for a wide range of work supports, including home energy assistance, free or low-cost health insurance, child care, and food and nutritional benefits. Check your eligibility online or call WorkPays NY at 1-800-342-3009.
Annual service fee
On October 1, 2019, the fee increased to $35 and will be applied after more than $550 of support is collected and paid to the family.
Custodial parents may be charged a service fee once a year. The fee applies only when all these conditions are met:
- The custodial parent has never received assistance through the Temporary Assistance for Needy Families program (TANF).
- Child support is being paid to the family.
- More than $550 of support is collected and paid to the family during the federal fiscal year (October 1–September 30).
For more information, visit the service fee questions and answers page.