Custodial Parent Services
How do I…?
- Apply for child support services (PDF)
- Request a PIN for an online account
- Set up an online account
- Log in to my online account
- Sign up for Direct Deposit (PDF)
- Get general information about child support services
Apply for Child Support Services
Note: Keep pages 1-4 for your reference. These pages contain important information you need to know about child support services. Complete and submit Parts A, B, and C to your local child support office.
More than two children with the Other Party?
If you are requesting support for more than two (2) children with the Other Party named in this application, complete and submit Additional Child Information (1 page) for each additional child:
For more information, visit How to Apply.
Request a Personal Identification Number (PIN)
You can request a PIN by phone at 1-888-208-4485 (TTY: 1-866-875-9975). If you prefer, you can mail a written request to the following address:
NYS Child Support Processing Center
PO Box 15365
Albany, NY 12212-5365
To receive your PIN, you will need to provide your
- Full name
- Social Security number (SSN)
- Child support account number(s)
- Return address
A written request must also include your signature.
General information about child support services
The following pages are especially for custodial parents:
Child support videos
The following videos are available on YouTube:
What You Need to Know about Child Support Hearings and Services, 20 minutes
Explains what you should bring with you to a child support hearing, what to expect during the hearing, and what to do after you receive a child support order
Hospital Based Acknowledgment of Paternity, 16 minutes
Explains when parentage needs to be acknowledged, what signing a voluntary Acknowledgment of Parentage form means, and who should (or should not) sign this form
✱ New video coming in March 2021 ✱
Acknowledgment of Paternity – How to File from Home, 5 minutes
Explains how to complete and file a voluntary Acknowledgment of Parentage form at another location besides a hospital or birthing center
✱ New video coming soon ✱
Benefits for working parents
Working parents may qualify for a wide range of work supports, including home energy assistance, free or low-cost health insurance, child care, and food and nutritional benefits. Check your eligibility online or call WorkPays NY at 1-800-342-3009.
Annual service fee
Custodial parents may be charged a service fee once a year. The fee (currently $35) applies only when all these conditions are met:
- The custodial parent has never received assistance through the Temporary Assistance for Needy Families program (TANF).
- Child support is being paid to the family.
- More than $550 of support is collected and paid to the family during the federal fiscal year (October 1–September 30).
For more information, visit the service fee questions and answers page.