Noncustodial Parent Services

Mailing address for payments

NYS Child Support Processing Center
PO Box 15363
Albany NY 12212-5363

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Please do not send cash. You may pay in person (at selected locations), use an online payment service or pay by mail.

With MoneyGram® you can pay with cash at participating retailers (including CVS and Walmart). You will need the New York Receive Code 14690. The fee is $3.99 for in-person cash payment. Payments process in approximately 2-5 days.

In addition, some local offices may accept cash, checks, and/or money order payments. Contact your local child support office to see whether they accept payments in person.

Payments may be sent electronically through the following online services.

Payment services and special notes
ExpertPay Pay from your bank account. Requires the FIPS code to register; call the Child Support Helpline toll-free at 1-888-208-4485 (TTY: 1-866-875-9975) There is a $2.50 one-time registration fee. Payments process in approximately 7-10 days. Call 1-866-645-6347 to make a phone payment (pre-registration required). Download the ExpertPay℠ App from the Google play store or the iOS App store to access your ExpertPay℠ account.
e-childsPay.com Pay with a debit or credit card (MasterCard, Visa or Discover only). Fee is $14.95 for payments up to $500.00 and 2.95% for payments over $500.00 (with a maximum service charge of $60.00). Payments process in approximately 4-7 days. Call 1-866-645-6348 to make a phone payment.
MoneyGram.com Pay with a debit or credit card. Requires New York Receive Code 14690. Fee is $7.99 for online payment less than $100.00. Payments process in approximately 2-5 days.

These services charge processing fees, and additional cash advance fees may also be applied to credit card payments.

Please do not send cash. Make your check or money order payable to NYS Child Support Processing Center.

With your check or money order, always include information to identify your payment:

If you have more than one account, be sure to include the Case Identifier and county name for each account.

If you have an online account, you can log in and print a payment coupon for your case(s) that includes this information.

Mail your payment and coupon(s) to this address:

NYS Child Support Processing Center
PO Box 15363
Albany, NY 12212-5363

You can hear payment information through our Voice Response System (VRS) at 1-800-846-0773. You will need your Social Security number and PIN. The VRS is available 24 hours a day, every day.

To view recent payments, you need an online child support account through NY.gov ID. If you already have an online account, log in now.

To create an account, you will need your PIN, your Social Security number, your New York Case Identifier(s), and a valid email address.

You can request a PIN by phone at 1-888-208-4485 (TTY: 1-866-875-9975). You will need to provide your full name, Social Security number (SSN), your New York Case Identifier(s), and your mailing address.

Your child support obligation is ordered by the court. If you don't consistently pay your full child support obligation, you will build up an arrears (past-due) balance. To offset arrears, the amount you need to pay will be increased by 50% of your obligation amount. Depending on how much you owe, you could face a series of enforcement actions. If your income is at or below the Self-Support Reserve, you should contact your local district.

You can ask the court to modify your current obligation amount (with Family Court Form 4-11) based on a "substantial change in circumstances," or if the order was effective on or after October 13, 2010, it may be modified if:

  • Three (3) years have passed since the order was entered, last modified or adjusted
  • Either party's gross income has changed by fifteen (15) percent or more since the order was entered, last modified or adjusted
  • You are incarcerated

The amount that you owe for child support may change based on a cost of living adjustment (COLA).

An order is eligible for COLA when it meets both of the following criteria:

  1. The order is at least two (2) years old
  2. The sum of the average annual percentage change in the Consumer Price Index for Urban Consumers (CPI-U) is equal to or greater than ten (10) percent

If the cost of living has increased by ten percent or more since the order of support was made or last reviewed, your current obligation amount will increase by the amount of increase in the cost of living. For example, if the cost of living increases by fifteen percent, your current obligation amount will be increased by fifteen percent.

When the noncustodial parent is receiving temporary assistance, the case is not eligible for COLA.

If your case is eligible for a COLA, you will receive a notice in the mail. You can then either request a COLA or file an objection, as the notice will explain.

To report a new mailing or residential address, contact your local child support office immediately.

If you have a new job, you should notify your local child support office immediately.

If you lose your job, you should do the following as soon as possible:

  1. Notify your local child support office.
    This step is required by law.
  2. Ask the court to review your order for support.
    Job loss does not end your child support obligation, and only a court can change your order. You are still responsible for paying the full court-ordered amount. You may file a modification petition in the family court that issued your order. You can also apply for child support services (PDF) with your local child support agency and request assistance in filing a modification petition.
  3. Arrange to make all or part of your support payments on your own.
    Child support payments will be withheld from your unemployment benefits, but before you start receiving unemployment benefits, you will still need to pay your support. Also, if the amount withheld from your unemployment benefits is not enough to pay the full amount of your current obligation, you will need to pay the difference.

If your primary employer is sending in the total amount to withhold for your pay cycle, as shown on page 1 of the Income Withholding Order (IWO), you can request that the other IWOs be terminated. A Termination of IWO notice will be sent to each additional employer.

If your primary employer is not sending in the total amount to withhold, then the other employer(s) must comply with the IWO. If the total amount being remitted by all of your employers is greater than total amount to withhold, you can request a refund of the overpayment.

As an alternative to income withholding by your other employers, you can ask your caseworker if you can send in the remaining amount, that is, the difference between the total amount to withhold and the amount remitted by your primary employer.

If the total amount to withhold is not being paid through income withholding, you are responsible for paying the difference.

I've had a change in health insurance coverage. What do I do?

When a court order for child support directs the noncustodial parent to provide health insurance coverage, a National Medical Support Notice (NMSN) is sent to the employer. The NMSN requires the employer to obtain the necessary health insurance on behalf of the noncustodial parent's dependent children.

If you have a new job, you should notify your local child support office immediately. You will need to provide the following information:

  • Name of employer who provides health insurance
  • Name and address of health insurance company
  • Policy number
  • Type of coverage

If the court finds that health care coverage is not affordable through your current employer and you change employment, the NMSN may be sent to your new employer. If you feel the cost of health care coverage through your new employer is unreasonable, you may have to file a modification petition (PDF) in family court to change the health care coverage portion of the support order.

If you have been ordered to provide health care coverage for your child(ren) and you obtain alternative health care coverage, through a spouse or New York State marketplace, you may have to file a modification petition (PDF) in family court to change the provision that you provide health care coverage through your employer and allow the alternative coverage.

I now have custody of my child (children). Why do I still have to pay support?

If your order of support is still charging current support, you will need to file a petition with the court to terminate the order. You will still be responsible for paying any past-due support amount. If an Income Withholding Order has been issued, you may request a review of the additional amount (PDF).

Call 1-888-208-4485 (TTY: 1-866-875-9975). You will need to provide your

  • Full name
  • Social Security number (SSN)
  • Child support account number(s)–New York Case Identifier(s)
  • Mailing address

If you prefer, you can mail a written request to the following address:

Attn: PIN
NYS Child Support Processing Center
PO Box 15365
Albany, NY 12212-5365

Include your name, SSN, New York Case Identifier(s), and your mailing address. Be sure to sign your request.

To create your online account, you will need your PIN, your Social Security number, and your New York Case Identifier(s). You will also need a valid email address.

Forms for noncustodial parents are described below. Adobe Reader is required to use these forms.

To prevent suspension of your driver license or to restore a suspended driver license, a completed Affidavit of Net Worth (PDF) must be signed, notarized and returned to the Support Collection Unit (SCU) where your child support account is located. Get the address of your local child support office.

A copy of the affidavit for tax year 2016 is still available.

To avoid suspension of your driver license, a completed Request…or Challenge (PDF) must be returned to the Support Collection Unit (SCU) where your child support account is located. Get the address of your local child support office.

The Mistake of Fact and/or Exempt Money Claim (PDF) may be completed as instructed in the Notice to Judgment Debtor/Obligor to claim a mistake of fact or that the money is exempt. The completed form should be returned to the SCU that issued the Notice within 15 days from the date the notice was mailed.

The Request for Review of the Additional Amount (PDF) and the Statement of Income and Expenses (PDF) are used to request a review of the additional amount ordered by an Income Withholding for Support notice.

When the request is made for "Custody and Financial Need," both forms must be submitted, and other proof may also be required. You may need to include a copy of a court order to show the children live with you and/or copies of recent State and Federal tax returns, W-2 forms, pay stubs, statements of benefits, etc. Return both completed forms and any other required proof to your local child support office.

When the request is made for "Annual Income Below the Self-Support Reserve," complete only the Request for Review form. Submit the request form and the required proof of income to your local child support office.

To challenge a referral to the NYS Department of Taxation and Finance, a completed Department of Taxation and Finance Challenge (PDF) must be returned to the Support Collection Unit (SCU) where your child support account is located. Get the address of your local child support office.

The New York State Noncustodial Parent Earned Income Credit may be claimed by eligible taxpayers instead of the New York State earned income credit.

To claim this credit, your yearly income must meet certain guidelines, and within the tax year you must have paid an amount equal to your total yearly obligation for every child support order.

For example, if your total obligation for all child support orders is $100 weekly, you must have paid at least $5,200 during the tax year to qualify for this credit.

You can even make extra payments to be sure you qualify. The maximum amount of the credit is approximately $1200.

For more information, see Noncustodial parent earned income credit from the New York State Department of Taxation and Finance or Tax credits from the Office of Temporary and Disability Assistance (OTDA).

Our child support videos open automatically in Windows Media player; click the video title to start. If you need to install the Windows Media player, you can download it from the Microsoft Downloads site.

Working parents may qualify for a wide range of work supports, including home energy assistance, free or low-cost health insurance, child care, and food and nutritional benefits. Check your eligibility online or call WorkPays NY at 1-800-342-3009.