Noncustodial Parent Services

Noncustodial Parent Earned Income Credit (EIC)

Have you paid your full annual child support obligation? Does your annual income meet certain guidelines? You may qualify for the Noncustodial Parent EIC.

How do I…?

Make a payment

To make a payment yourself, you may use an online payment service or mail a check. Be sure to include your name, your account number (New York Case Identifier) and the county name so your payment can be credited to your account.

Online payment services

Payments may be sent electronically through the following online services.

These services may charge processing fees, and additional cash advance fees may also be applied to credit card payments.

ExpertPay Requires the FIPS code to register; call the Child Support Helpline toll-free at 1-888-208-4485 (TTY: 1-866-875-9975)
e-childsPay.com Credit card payments only

Pay by check

When you pay by check, include information to identify your payment: your full name, the child support account number (New York Case Identifier), the county name, and the amount of the payment. If you have an online account, you can log in and print a payment coupon for your case. Mail your payment and coupon to this address:

NYS Child Support Processing Center
PO Box 15363
Albany, NY 12212-5363

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Forms

Forms for noncustodial parents are described below. Adobe Reader is required to use these forms.

Affidavit of Net Worth

To prevent suspension of your driver license or to restore a suspended driver license, a completed Affidavit of Net Worth (PDF) must be signed, notarized and returned to the Support Collection Unit (SCU) where your child support account is located. Get the address of your local child support office.

A copy of the affidavit for tax year 2015 is still available.

Driver License Suspension Request or Challenge

To avoid suspension of your driver license, a completed Request…or Challenge (PDF) must be returned to the Support Collection Unit (SCU) where your child support account is located. Get the address of your local child support office.

Mistake of Fact/Exempt Money Claim

The Mistake of Fact or Exempt Money Claim form (PDF) may be completed as instructed in the Notice to Judgment Debtor/Obligor, to claim a mistake of fact or that the money is exempt. The completed form should be returned to the SCU that issued the Notice within 15 days from the date the notice was mailed.

Request for Review of Additional Amount and Statement of Income and Expenses

The Request for Review of Additional Amount (PDF) and the Statement of Income and Expenses (PDF) are used to request a review of the additional amount ordered by an Income Withholding for Support notice.

When the request is made for "Custody and Financial Need," both forms must be submitted, and other proof may also be required. You may need to include a copy of a court order to show the children live with you and/or copies of recent State and Federal tax returns, W-2 forms, pay stubs, statements of benefits, etc. Return both completed forms and any other required proof to your local child support office.

When the request is made for "Annual Income Below the Self-Support Reserve," complete only the Request for Review form. Submit the request form and the required proof of income to your local child support office.

Department of Taxation and Finance Challenge

To challenge a referral to the NYS Department of Taxation and Finance, a completed Department of Taxation and Finance Challenge (PDF) must be returned to the Support Collection Unit (SCU) where your child support account is located. Get the address of your local child support office.

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Request a Personal Identification Number (PIN) for an online account

Call 1-888-208-4485 (TTY: 1-866-875-9975). You will need to provide your

If you prefer, you can mail a written request to the following address:

Attn: PIN
NYS Child Support Processing Center
PO Box 15365
Albany, NY 12212-5365

Include your name, SSN, child support account number(s), and your mailing address. Be sure to sign your request.

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New York State Noncustodial Parent Earned Income Credit (EIC)

The New York State Noncustodial Parent Earned Income Credit may be claimed by eligible taxpayers instead of the New York State earned income credit.

To claim this credit, your yearly income must meet certain guidelines, and within the tax year you must have paid an amount equal to your total yearly obligation for every child support order.

For example, if your total obligation for all child support orders is $100 weekly, you must have paid at least $5,200 during the tax year to qualify for this credit.

You can even make extra payments to be sure you qualify. The maximum amount of the credit is approximately $1200.

For more information, see Noncustodial parent earned income credit from the New York State Department of Taxation and Finance or Tax credits from the Office of Temporary and Disability Assistance (OTDA).

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Report a job change

New job

If you have a new job, you should notify your local child support office immediately.

Lost job

If you lose your job, you should do the following as soon as possible:

  1. Notify your local child support office.

    This step is required by law. It may also help you to understand
    • exactly how much you currently owe based on your court order
    • which enforcement actions might be used if you fall behind in your payments
    • how you can stop these enforcement actions
  2. Ask the court to review your order for support.

    Job loss does not end your child support obligation, and only a court can change your order. You are still responsible for paying the full court-ordered amount.

    You should file a modification petition in family court in the district that issued your order. To file the petition, you have several options:
    • Visit the Family Court where your support order was issued and complete a Support Petition for Modification form (Family Court Form 4-11, PDF), or call and ask for the form. Complete it and mail it back to the court.
    • To complete the form online, go to the New York CourtHelp website and click on DIY (Do-It-Yourself) Forms, Programs for Statewide Courts, Family Court Modification Petition Program, and then Start the Support Modification Program.  You will need to sign and mail the completed form to the Family Court where your child support order was issued, and the court will schedule a hearing date.
    • Apply for child support services (PDF) with your local child support agency and request assistance in filing a modification petition.
  3. Arrange to make all or part of your support payments on your own.

    Child support payments will be withheld from your unemployment benefits, but before you start receiving unemployment benefits, you will still need to pay your support.

    Also, if the amount withheld from your unemployment benefits is not enough to pay the full amount of your current obligation, you will need to pay the difference.

    If you have a PIN, you can log in and print payment coupons from this website, or call the Child Support Helpline at 1-888-208-4485 (TTY: 1-866-875-9975).

Losing a job is hard for everyone, but if you take these steps, you'll be doing all you can to help yourself and your child.

Print this information (PDF; includes payment coupon).

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General information about child support and support enforcement

The following pages are especially for noncustodial parents:

Child support videos

Our child support videos open automatically in Windows Media player; click the video title to start. If you need to install the Windows Media player, you can download it from the Microsoft Downloads site.

Benefits for Working Parents

Working parents may qualify for a wide range of work supports, including home energy assistance, free or low-cost health insurance, child care, and food and nutritional benefits. Check your eligibility online or call WorkPays NY at 1-800-342-3009.