Division of Child Support Enforcement
Noncustodial Parent Services
How do I…?
- Request a PIN for an online account
- Set up an online account
- Log in to my online account
- Check my payments
- Change my home or mailing address
- Change the e-mail address for my online account
- Make a payment
- Report a new job or that I lost my job
- Find out about the Noncustodial Earned Income Credit (EIC)
- Get general information about child support and support enforcement
Request a Personal Identification Number (PIN)
You can request a PIN by phone at 1-888-208-4485 (TTY: 1-866-875-9975). If you prefer, you can mail a written request to the following address:
NYS Child Support Processing Center
PO Box 15365
Albany, NY 12212-5365
To receive your PIN, you will need to provide your
- Full name
- Social Security number (SSN)
- Child support account number(s)
- Return address
A written request must also include your signature.
Make a payment
If you need to make a payment yourself, you may use an online payment service or pay by check. Be sure to provide the information necessary to identify your payment so that it will be properly credited to your account.
Online payment services
Payments may be sent electronically through the following online services.
These services may charge processing fees, and additional cash advance fees may also be applied to credit card payments.
|ExpertPay||Requires the FIPS code to register; call the Child Support Helpline toll-free at 1-888-208-4485 (TTY: 1-866-875-9975)|
|e-childsPay.com||Credit card payments only|
Pay by check
When you pay by check, you must include information to identify your payment. If you have a Personal Identification Number (PIN), you can log in and print a payment coupon for your case. Mail your payment and coupon to this address:
NYS Child Support Processing Center
PO Box 15363
Albany, NY 12212-5363
Several forms for noncustodial parents are described below. Adobe Reader is required to use these forms.
Affidavit of Net Worth
To prevent suspension of your driver license or to restore a suspended driver license, a completed Affidavit of Net Worth (PDF) must be signed, notarized and returned to the Support Collection Unit (SCU) where your child support account is located. Get the address of your local child support office.
Driver License Suspension Request or Challenge
To avoid suspension of your driver license, a completed Request…or Challenge (PDF) must be returned to the Support Collection Unit (SCU) where your child support account is located. Get the address of your local child support office.
Mistake of Fact/Exempt Money Claim
The Mistake of Fact or Exempt Money Claim form (PDF) may be completed as instructed in the Notice to Judgment Debtor/Obligor, to claim a mistake of fact or that the money is exempt. The completed form should be returned to the SCU that issued the Notice within 15 days from the date the notice was mailed.
Request for Review of Additional Amount and Statement of Income and Expenses
The Request for Review of Additional Amount (PDF) and the Statement of Income and Expenses (PDF) must be completed to request a review of the additional amount ordered by an Income Withholding for Support notice. Note: Both forms must be submitted, and other proof may also be required. You may need to include a copy of a court order to show the children live with you and/or copies of recent State and Federal tax returns, W-2 forms, pay stubs, statements of benefits, etc. Return both completed forms and any other required proof to your local child support office.
Department of Taxation and Finance Challenge
To challenge a referral to the NYS Department of Taxation and Finance, a completed Department of Taxation and Finance Challenge (PDF) must be returned to the Support Collection Unit (SCU) where your child support account is located. Get the address of your local child support office.
Report a job change
If you have a new job, you should notify your local child support office immediately.
If you lose your job, you should do the following as soon as possible:
- Notify your local child support office.
This step is required by law. It may also help you to understand
- exactly how much you currently owe based on your court order
- which enforcement actions might be used if you fall behind in your payments
- how you can stop these enforcement actions
- Ask the court to review your order for support.
Job loss does not end your child support obligation, and only a court can change your order. You are still responsible for paying the full court-ordered amount.
You should file a modification petition in family court in the district that issued your order. To file the petition, you have several options:
- Visit the Family Court where your support order was issued and complete a Support Petition for Modification form (Family Court Form 4-11, PDF), or call and ask for the form. Complete it and mail it back to the court.
- To complete the form online, go to the New York CourtHelp website and click on DIY (Do-It-Yourself) Forms, Programs for Statewide Courts, Family Court Modification Petition Program, and then Start the Support Modification Program. You will need to sign and mail the completed form to the Family Court where your child support order was issued, and the court will schedule a hearing date.
- Apply for child support services (PDF) with your local child support agency and request assistance in filing a modification petition.
- Arrange to make all or part of your support payments on your own.
Child support payments will be withheld from your unemployment benefits, but before you start receiving unemployment benefits, you will still need to pay your support.
Also, if the amount withheld from your unemployment benefits is not enough to pay the full amount of your current obligation, you will need to pay the difference.
If you have a PIN, you can log in and print payment coupons from this website, or call the Child Support Helpline at 1-888-208-4485 (TTY: 1-866-875-9975).
Losing a job is hard for everyone, but if you take these steps, you'll be doing all you can to help yourself and your child.
Print this information (PDF; includes payment coupon).
New York State Noncustodial Earned Income Credit
The noncustodial Earned Income Credit (EIC) is a credit that may be claimed by eligible taxpayers instead of the New York State earned income credit. The credit is available for tax years beginning on or after January 1, 2006 and before January 1, 2015. For more information, visit the New York State Department of Taxation and Finance.
Do I qualify for the credit?
To qualify for the noncustodial EIC, you must meet ALL of the following conditions for tax year 2013:
- You must be a full-year New York State resident
- You must be at least 18 years of age
- You must be a parent of a child (or children) who did not live with you and who was under 18 years of age on December 31, 2013
- You must have a child support order paid through a Support Collection Unit (SCU) for at least six months (one-half of the tax year)
- You must have paid an amount equal to 100% of current support due for the tax year
- Your income must be less than $37,870 (with one qualifying child)
To claim the credit, file the IT-209, the Claim for Noncustodial Parent New York State Earned Income Credit. Get the latest copy of the IT-209 from the NYS Department of Taxation and Finance Income Tax Credit Forms page.
How much is the credit?
The credit is computed on a sliding scale for those with incomes up to $37,870. The amount of the credit is the greater of
- 20% of the federal earned income credit for a parent with one qualifying child, OR
- 2.5 times the federal earned income credit for a person with no qualifying children
The maximum amount of the credit is approximately $1,200.
General information about child support and support enforcement
The following pages are especially for noncustodial parents:
Child support videos
Our child support videos open automatically in Windows Media player; click the video title to start. If you need to install the Windows Media player, you can download it from the Microsoft Downloads site.
What You Need to Know about Child Support Hearings and Services, WMV, 20 minutes
Explains what you should bring with you to a child support hearing, what to expect during the hearing, and what to do after you receive a child support order
Court video transcript
Hospital Based Acknowledgment of Paternity, WMV, 16 minutes
Explains when paternity needs to be acknowledged, what signing a voluntary Acknowledgment of Paternity form means to the mother, the father, and the child, and who should (or should not) sign this form
Paternity video transcript
Benefits for Working Parents
Working parents may qualify for a wide range of work supports, including home energy assistance, free or low-cost health insurance, child care, and food and nutritional benefits. Check your eligibility online or call WorkPays NY at 1-800-342-3009.