Help

NY.gov ID questions

Visit the NY.gov ID questions and answers page or write to us (nysdcse@otda.ny.gov). Please include your name, daytime phone number, and a description of the problem you experienced. During business hours, call 1-866-227-7035 (Monday–Friday, 8:30 AM–4:30 PM).

Your child support NY.gov ID username and password are case sensitive. Be sure to type your username and password exactly as you created them.

Site questions

Send an e-mail (nysdcse@otda.ny.gov). Please include your name, daytime phone number, and a description of the problem you experienced.

Display problems?

If the site does not display correctly, you may need to clear your browser's Cache, Cookies, and History.

Instructions to clear the cache depend on the browser (in Chrome, Cached images and files; in Internet Explorer, Temporary Internet files). You can usually find these instructions in the browser's Help, Tools, or Options menu.

Error messages or system problems

Send e-mail to technical support (nysdcse@otda.ny.gov). Please include your name, daytime phone number, and a description of the problem you experienced.

Account information

If you have questions about your child support account, please contact your local child support office or call the Child Support Helpline at 1-888-208-4485 (TTY: 1-866-875-9975), Monday–Friday, 8:00 AM–7:00 PM.

Most local district offices are open Monday through Friday, 9:00 AM to 4:00 PM. If you call, be ready to give your child support account number(s). If you write, always include your account number(s) in your letter.

If you would like a response by e-mail from your local district office, be sure to include the following information in the body of your message:

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Request a Personal Identification Number (PIN)

To request a PIN, call the Child Support Helpline at at 1-888-208-4485 (TTY: 1-866-875-9975), Monday–Friday, 8:00 AM–7:00 PM. To verify your identity, you will be asked to provide your name, account number, Social Security number, and address.

If you prefer, you can request a PIN with a letter that includes your name, account number, Social Security number, address and signature. Mail your request to the following address:

Attn: PIN
NYS Child Support Processing Center
PO Box 15365
Albany NY 12212-5365