New York Child Support Online

5/15 & 5/16/17 Debit Card Disbursements

A NYS Child Support System processing issue has caused disbursements dated May 15 and May 16, 2017 to be issued via paper check instead of to your debit card.

The problem is being corrected so that your next payment will disburse to your debit card.

Debit Card Notice

Child support debit cards from EPPICard™ will stop receiving payments on June 14, 2017. EPPICard holders with a current child support order or arrears owed to them will receive a new Bank of America debit Mastercard® by May 25, 2017. The new Bank of America debit cards will start receiving payments on June 15, 2017.

Keep your EPPICard™ debit card and continue to use it until the balance is $0.

If you currently have a child support debit card, make sure your mailing address is correct. Call the Child Support Helpline at 1-888-208-4485 (TTY: 1-866-875-9975) to update your mailing address.

For information about your new debit card, visit the Debit Card page or the Bank of America site.

The child support program provides custodial parents with assistance in obtaining financial support and medical insurance coverage for their children by locating parents, establishing paternity, establishing support orders, and collecting and distributing child support payments.

Access your account through NY.gov ID

Create NY.gov ID

Log in to NY.gov

Update NY.gov account

If you do not have a NY.gov ID, you can create a NY.gov ID now.

You can also use a NY.gov ID from another State agency (e.g., MyBenefits, Tax and Finance, Motor Vehicles, etc.) to access your child support account information. Go to the NY.gov ID Log in page, enter the NY.gov ID you want to use, and follow the prompts.

Do you want to change the e-mail address or security questions and answers for your NY.gov ID? Log in to Account Update with your NY.gov ID username and password. Click Modify Account, make your changes, and click Confirm to save your changes.

For more information, visit the child support NY.gov ID questions and answers page.

Apply for Child Support Services

Use this application (PDF, 16 pages) to request child support services. (Adobe Reader is required to view the application.)

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Note: Complete and submit only the last 8 pages to your local child support office. The "Information About Child Support Services" section is for your reference and contains important information you need to know and understand about child support enforcement services.

Additional sections of the application may be filled out as needed or printed for your records.

For more information, visit the How to Apply page.

New York State Noncustodial Earned Income Credit

Have you paid your full annual child support obligation? Does your annual income meet certain guidelines? You may qualify for the Noncustodial Earned Income Credit (EIC). You can even make extra payments to help you qualify for this credit. The maximum amount of the credit is approximately $1200.

Annual Service Fee

Custodial parents may be charged a $25.00 service fee once a year. The fee applies only to parents who have never received assistance through Temporary Assistance for Needy Families (TANF, formerly Aid to Families with Dependent Children (AFDC)), where child support is being paid to the family and more than $500 of support is collected and paid to the family during the federal fiscal year (October 1–September 30). For more information, visit the service fee questions and answers page.

Child Support Videos

Our child support videos open automatically in Windows Media player; click the video title to start. If you need to install the Windows Media player, you can download it from the Microsoft Downloads site.

Income Levels and Child Support

The following income levels may affect the amount of a child support obligation.

For more information, see the Child Support Standards page.